Client Access, explained
Five things a current client might need. Some open a secure provider, some do not exist yet, and one only ever arrives as a private link. Here is which is which.
The five destinations
A tile is a link only when there is a real destination behind it. Nothing here is a disabled button, and nothing links to a page that does not exist.
Schedule Counselling
Send an appointment request and the practice will reply to arrange a time.
AvailableComplete Intake
Intake is completed with a secure provider. The practice sends you the link when it is time.
The practice will email you the intake link.
Not connected yetClient Portal
A secure portal is not connected yet. Contact the office for anything you need from your file.
Contact the office in the meantime.
Not connected yetPay Online
Online payment is not connected yet. The practice will explain how to pay.
Ask the office about payment methods.
Not connected yetUpload Requested Documents
Secure document upload is not switched on yet. Do not email confidential documents.
The practice will tell you how to send documents safely.
By secure link
What each one does
Schedule Counselling
AvailableWhat it is
Booking a counselling appointment with the practice.
When you use it
A secure scheduling provider opens in a new tab, where you pick from times the practice has actually made available. The booking is made there, not here.
If it is not connected
You are taken to the appointment request form on this site instead. It collects routing details only, and someone from the practice replies to arrange a time. A request is not a confirmed appointment.
Complete Intake
Not connected yetWhat it is
The paperwork a new client completes before a first session.
When you use it
Your intake provider opens in a new tab and you complete the forms there. Intake answers never pass through this website and are never stored on it.
If it is not connected
There is nothing to open yet. The practice emails you a private intake link when it is time, and that link is the only place to complete it. Do not send intake answers by email.
Client Portal
Not connected yetWhat it is
A signed-in area for your records, documents and messages with the practice.
When you use it
The practice’s portal opens in a new tab and you sign in there with credentials the practice gave you. This website has no accounts and no sign-in of its own.
If it is not connected
No portal is connected. Anything you need from your file — a copy of a document, a question about your record — goes through the office directly.
Pay Online
Not connected yetWhat it is
Paying an invoice or a session fee.
When you use it
A hosted payment page opens in a new tab. You enter card details on the payment provider’s page, under their security, and this website never sees or stores them.
If it is not connected
Online payment is not connected. The practice explains how to pay when there is something to pay. Never send card numbers by email, and never type them into a form on this site — there is no form on this site that would accept them.
Upload Requested Documents
By secure linkWhat it is
Sending a document the practice has specifically asked you for.
When you use it
Nothing on this page opens an upload form, by design. When the practice needs a document it emails you a private link that works once and expires. That link is the upload page.
If it is not connected
Secure upload is not switched on for this deployment. Wait for the practice to tell you how to send the document. Do not email confidential documents in the meantime.
Two things to be clear about
Both of these are about what this website deliberately cannot do.
Documents travel by secure expiring link only
There is no general upload form anywhere on this site, and there never will be. When the practice needs a document from you, it sends a private link that accepts one file and stops working after it is used or after it expires.
Please do not email confidential documents. Email is not a secure channel for identity documents, records, or anything about a person's health. If you are unsure how to send something, ask the office first and wait for a link.
Secure upload is not switched on for this deployment yet, so no link can be issued today. The practice will tell you how to send documents in the meantime.
Card details are never entered on this website
This site does not process payments and has no field anywhere that accepts a card number. When online payment is connected, paying opens a hosted page belonging to the payment provider, and the card details go to them directly.
If a page claiming to be this practice ever asks you to type a card number into it, it is not us. Contact the office.
Not sure which of these you need?
The office can tell you in one reply which route applies to you, and send any link you are waiting for.